At NAurafit, we want you to love every product you order. But if something doesn’t fit right or isn’t as expected, we’ve got your back — with a simple return and exchange process.

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✅Eligibility for Return or Exchange

You can request a return or exchange only if:

• The product received is damaged, defective, or not as ordered

• The request is made within 48 hours of receiving the product

• You have provided a clear, unedited unboxing video (see below)

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📸Unboxing Video is Mandatory

To ensure a smooth return or exchange, we strictly require:

• A continuous unboxing video taken from the moment you open the parcel

• The entire package opening process must be clearly visible

• No cuts, pauses, or edits allowed

• The video must clearly show the shipping label, product condition, and any issue

❌ Returns/Exchanges will not be accepted without this video proof.

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🔁 What Can Be Returned or Exchanged

• Size mismatch (if we sent the wrong size)

• Wrong product sent

• Damaged or defective item (broken strap, torn fabric, etc.)

✅ In such cases, we’ll offer:

• Exchange with the correct item

• Or refund via UPI/Bank Transfer (if replacement is unavailable)

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❌ What Cannot Be Returned

• Products without original packaging

• Products used or worn

• Requests made after 48 hours of delivery

• Products without a valid unboxing video

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📞 How to Request a Return/Exchange

1. Send your order ID + unboxing video on WhatsApp: [📲 +91 XXXXX XXXXX]

2. Our team will verify and respond within 24–48 hours

3. Approved requests will be picked up or replaced accordingly

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🚚 Return Pickups

Pickup is available in most areas of Kerala. In some cases, we may ask you to courier the item yourself (reimbursement applicable).

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⚠️ Final Note

This policy helps protect both our customers and business from misuse. Always record an unboxing video right when you open the parcel.